Frequently asked questions
Are your shore excursions scheduled around our cruise ship?
Yes. Our shore excursions are scheduled according to the published arrival and departure times of the cruise ships they are designed for. If the ship’s schedule changes, we may adjust the tour departure time accordingly.
Will we be back at the port before our ship departs?
Yes. Our shore excursions are planned around the ship’s schedule with the intention of returning passengers before the required all-aboard time. Exact return times vary by tour and cruise schedule.
What happens if our ship or tender boats are delayed?
We understand that tender operations can be affected by weather and other conditions. If there is a general delay affecting passengers coming ashore, we will take this into consideration and adjust the departure where operationally possible. We strongly recommend taking one of the earliest available tenders.
Where do we meet our guide?
The meeting point depends on the port and whether your ship docks or uses tender boats. Exact instructions are provided with your booking. Look for a Tanni Travel guide and vehicle; your guide will normally have a sign displaying the tour name.
What happens if our cruise ship cancels the port call?
Please contact us or your booking provider as soon as possible. For bookings made directly with Tanni Travel, we handle the cancellation and applicable refund. For bookings through GetYourGuide or another agency/platform, cancellation and refund are handled according to that company’s terms and procedures.
What if the cruise ship changes its schedule?
Cruise schedules can change at short notice. We monitor the ships our shore excursions are designed for and may adjust departure times when necessary. If a significant change affects your tour, we will contact booked passengers.
Is lunch included?
Unless specifically stated in the tour description, lunch is not included. For longer excursions, we strongly recommend bringing a packed lunch, snacks and something to drink. You may wish to ask your ship whether a packed lunch can be arranged. Food may be available at some locations, but availability and opening hours vary, so please do not rely on this as your primary meal option.
Can we leave belongings on the vehicle?
Generally, yes. However, we recommend keeping valuables such as passports, wallets, phones and other important personal items with you.
What should we bring for Vök Baths?
Please bring your swimsuit and towel unless your specific tour description states otherwise. Changing facilities and lockers are available.
What is the difference between the Stuðlagil Hike and Express tours?
The Stuðlagil Canyon Hike visits the east side and involves a hike to reach some of the canyon’s most impressive areas. The Stuðlagil Express visits from the west side and requires less walking. Guests with limited mobility should consider the Express option.
How difficult is the Stuðlagil Canyon hike?
It requires a reasonable level of fitness and includes uneven natural terrain. Weather can make the trail more challenging. We recommend sturdy footwear with good grip and clothing suitable for Icelandic weather.
What type of vehicle will be used?
This depends on the number of passengers booked. We use vehicles ranging from minibuses for smaller groups to larger coaches when required.
Are your tours guided in English?
Yes. Scheduled shore excursions have English-speaking guides. Depending on the tour and group size, the guide may also be the driver, while larger groups may have a separate driver and guide.
Do you provide child car seats?
We have very limited availability of child seats and booster seats, and suitable seats cannot be guaranteed. Please contact us before booking or as early as possible with the children’s ages. Where an appropriate child restraint is legally required, a child cannot travel without one.
What should I wear and bring?
Icelandic weather can change quickly. We recommend layers, a waterproof outer layer and sturdy footwear. For longer tours, bring water, snacks or a packed lunch. For Vök Baths tours, remember your swimsuit and towel.
What happens if Tanni Travel cancels my tour?
We will contact you as soon as possible. Depending on the circumstances, we may offer an alternative tour or departure. If no suitable alternative is available, the booking will be cancelled according to the applicable booking and refund terms.